All staff have a responsibility for the care and well-being of the students in the school. The first points of contact for students and parents are the student’s tutor and Head of Year. Tutors see students twice a day, every day, and monitor their progress closely. If possible, tutors teach their tutor group. They always contact home if there is something causing concern or a particular success. The Head of Year has overall responsibility for the welfare and development of all students in the Year group and works closely with tutors and subject teachers to ensure that everything is being done to encourage success. Each year group has its own area, with Head of Year office, tutor rooms where they register, and their own toilets.


Contact with Home
The education of your child is a partnership between you and the school. It is very important that we have good communication. There are two parents’ evenings in Year 7: a tutor evening in October (to see how well students are settling in and to nip any problems in the bud) and a subject teacher evening later in the year. There is also a Year 7 Special Needs evening to tell parents about how we provide additional support for students with various learning difficulties. There is one Parents’ Evening in each of the other years, where tutors, teachers and parents can talk about a studentÃ???Ã??Ã?¢??s progress. There is one written report for each year group each year. Students receive merit awards and commendations in assembly.

Sometimes, the tutor, a subject teacher or the Head of Year may wish to talk to you about your child’s progress. The teacher will telephone you or write to you to give an appointment to come into school. We will change the date and time if they are not convenient for you, or arrange a home visit if this is more suitable. Similarly, you may wish to speak to a teacher about your child’s progress. Please telephone the school to talk to the teacher or to arrange for you to come in.

Complaints
Whenever you have a concern or complaint, it is vital that you contact us so that we can act swiftly to sort out any problems. Complaints should first be made to the Tutor or Head of Year. If you are not satisfied with the response you should contact the Headteacher directly who will investigate the situation and reply. If you are still not satisfied you should contact the Chair of Governors at the school.

Attendance
It is essential that children attend school regularly if they are to ‘be the best they can’. We encourage good attendance and we reward students who attend regularly.

If a student is absent we require a telephone call on the first morning of the absence. We try to telephone home on the first day of absence for every child to find out where they are. We would like a written note when the child returns. If we do not receive a note, we will contact you by letter. If a student has a long-term illness we will provide work to be completed at home.

Although we appreciate that it is sometimes unavoidable, we strongly discourage family holidays being taken during school time. An official LEA holiday form, asking for permission, must be completed in advance of the holiday. Only ten days holiday may be taken in school-time each year. Additional holidays are recorded as unauthorized absence.